Buyer's Rights and Return Policy
The Seller does not guarantee its customers the availability or the delivery time of the products offered on its website, except for those products in which a specific guarantee is expressly cited. The catalog shown is merely indicative since manufacturers or distributors do not communicate stocks in advance or guarantee delivery times. This situation prevents The Seller from the possibility of accurately informing its customers about the availability of the products as well as guaranteeing a specific delivery period which, in any case, will depend on the time it takes the manufacturer or distributor to supply the product. .
The Seller guarantees its customers the possibility of canceling their order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The client will have a period of fourteen days from the receipt of the order to terminate the contract and return the purchased product. The client will communicate to The Seller within the stipulated term and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, an invoice issued to The Seller, with the Buyer bearing the return costs.
The customer may return any item purchased from The Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, The Seller will return the money for the purchase by crediting the credit card, by bank transfer to the account indicated by the customer or by crediting his personal account.
If a product other than the one requested by the customer was delivered by mistake by The Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform. For any incident related to the return of items from our store, you can contact our Customer Service Department via email: comercial@ordenadoresocasioncanarias.com or by phone 922 075 774.